It’s hard to work on the edge where an ordinary human life turns into pain. A nice woman Jordan is an experienced 911 operator. Every time answering emergency calls she realizes that people on the other end of the line are waiting for an immediate resolution of all their troubles. People’s lives depend on her thinking and decision-making. Unfortunately, there were cases when aid could not arrive in time and the tragedy was imminent. When Jordan accepteds the call about young girl’s abduction she takes the case as a private matter.